Warranty Policy
We take pride in crafting high-quality custom number plates tailored to your unique specifications. We understand that unexpected issues can arise, which is why every order includes a 30 day warranty for your peace of mind.
1. Warranty Coverage
Your warranty covers the following:
1.1 Delamination: Separation of the reflective backing.
1.2 Water Damage: Issues caused by water seeping into the plates, damaging the acrylic or reflective vinyl.
1.3 4D and Gel Characters: Coverage in case characters lose adhesion.
1.4 Warping or Bending: Structural issues with the acrylic plate.
2. Non-Eligibility for Warranty
The warranty does not apply in these cases:
2.1 Wear and Tear: Normal wear, including scratches and chips from everyday use.
2.2 Accidental Damage: Damage caused by mishandling or accidents.
2.3 Theft: Stolen plates are not covered.
2.4 Lost Plates: Plates falling off due to improper installation.
2.5 Drilled or Screwed Plates:
• Plates that have been drilled or screwed into are not covered.
• Drilling compromises the plate’s integrity, leading to potential water damage or delamination, voiding the warranty—even for issues covered in Section 1.
3. Warranty Claims Procedure
If you meet the eligibility criteria, follow these steps to file a warranty claim:
3.1 Contact Us
• Reach out to our Customer Service team via email at woo@barkandnurd.com
3.2 Provide Evidence
• Submit clear photographic evidence showing the issue with your number plates.
3.3 Return of Plates
• In some cases, we may request the return of the damaged plates for inspection. Instructions for the return process will be provided.
3.4 Quick Processing
• Once all required evidence or merchandise is received, your claim will be reviewed promptly. Approved claims will be processed the same day, with replacements or refunds initiated immediately.
Agreement to Terms
By placing an order with us, you agree to the terms and conditions outlined in this warranty policy.
For any questions or assistance, feel free to contact our customer support team.
We’re here to help!